Return & Exchange Policy

Refund Policy: All sales are final. We do not offer refunds or returns on purchased products.

Exchange Policy: Exchanges are permitted only in the case of a defective or damaged product received by the customer.

Reporting Damaged or Defective Products: To request an exchange, customers must contact our customer support team at info@tanushaa.in within 2 days of receiving the order.

Mandatory Photo/Video Proof: Customers must provide clear pictures and an unboxing video showing the damaged or defective product as proof. The unboxing video must clearly show the package being opened and the product received. Requests without the required photo/video proof may not be accepted.

Exchange Process:

• Confirmed via email, a reverse pickup is arranged (2-3 days processing).
• The received product must be unused, with the label intact and in original packaging.
• After receiving the product( take around 7-10 days to receive the product after pick up) and quality control we proceed with the exchange in 1-2 days
• Exchange is allowed only once. For a second exchange, customers bear Rs 250 for forward & reverse charges.
• Exchange is possible only for products of equal or higher value; lesser value products will not be accepted.
• There is no return for product once already exchanged and received by customer.

Damaged or Defective Products:

• Request an exchange for damaged or defective products.
• The received product must be unused, with the label intact and in original packaging.
• Do not accept delivery if the outer packaging is damaged.
• Picture should be taken for damaged product and shared with us.

Exceptions:

• Products damaged during use are not eligible for a refund or replacement.
• If we can’t replace a damaged or defective product, a refund will be issued within 15 working days.