Frequently Asked Questions

frequently asked questions

Order & Payment

How do I place an order on Tanushaa?

Browse our collection, add your favorite pieces to the cart, and follow the checkout process. Fill in shipping details and select your preferred payment method for a smooth shopping experience.

What payment options are available?

Tanushaa accepts secure online payments through Razorpay, including credit/debit cards, UPI, wallets, and net banking. All transactions are encrypted for your safety.

Is Cash on Delivery (COD) available?

At present, we only accept prepaid orders to ensure quick and secure processing. Payment must be completed during checkout via Razorpay.

Shipping & Delivery

What are Tanushaa’s shipping charges?

Shipping charges are ₹100 for Delhi-NCR and ₹200 for all other cities across India.

How long will it take to receive my order?

Orders are dispatched within 1–3 business days. Delivery typically takes 7-14 days depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. Track real-time delivery status through Shiprocket’s integrated platform.

Returns & Exchanges

What is Tanushaa’s return and exchange policy?

We accept exchanges within 2 days of delivery for defective or damaged products only with original tags. A clear unboxing video and photographs of the product are mandatory as proof of damage or defect .

After inspection, approved exchanges will be processed within 7–14 business days. Shipping charges are non-refundable, and Tanushaa is not responsible for products lost or damaged during return shipping.

How long does it take to process a refund?

Tanushaa offers replacements only for defective or damages products.No refunds will be provided under any circumstances.

Product & Sizing

How do I choose the right size or style?

All sarees come with an unstitched blouse piece. Similarly, all suits are sold unstitched, so there are no size- related issues. Please note stitching is not included with any of our products .Reach out to our customer service for personalized recommendations if you need help.

Are the sarees handwoven and authentic?

Yes, every Tanushaa saree is handcrafted by skilled artisans using traditional techniques, ensuring authenticity and superior quality.

Additional

Does each saree include a blouse piece?

Most sarees come with an attached, unstitched blouse piece. Product details specify inclusion; check individual descriptions for clarity.

How do I contact Tanushaa for support?

For any queries, reach out via our website contact form, WhatsApp, or email. Our support team is ready to assist you with orders, payments, and product information.