Return & Exchange Policy
Refund Policy: All sales are final, ensuring a confident and committed purchase experience for our valued customers.
Exchange Policy: Yes, Exchange can be done but only for damaged product. If you need to exchange your purchase, please reach out to our customer support team at info@tanushaa.in within 7 days of receiving your order.
Exchange Process:
- Confirmed via email, a reverse pickup is arranged (2-3 days processing).
- The received product must be unused, with the label intact and in original packaging.
- After receiving the product( take around 7-10 days to receive the product after pick up) and quality control we proceed with the exchange in 1-2 days
- Exchange is allowed only once. For a second exchange, customers bear Rs 250 for forward & reverse charges.
- Exchange is possible only for products of equal or higher value; lesser value products will not be accepted.
- There is no return for product once already exchanged and received by customer.
Damaged or Defective Products:
- Request an exchange for damaged or defective products.
- The received product must be unused, with the label intact and in original packaging.
- Do not accept delivery if the outer packaging is damaged.
- Picture should be taken for damaged product and shared with us.
Exceptions:
- Products damaged during use are not eligible for a refund or replacement.
- If we can't replace a damaged or defective product, a refund will be issued within 15 working days.
