frequently asked questions
Order & Payment
How do I place an order on Tanushaa?
Browse our collection, add your favorite pieces to the cart, and follow the checkout process. Fill in shipping details and select your preferred payment method for a smooth shopping experience.
What payment options are available?
Tanushaa accepts secure online payments through Razorpay, including credit/debit cards, UPI, wallets, and net banking. All transactions are encrypted for your safety.
Is Cash on Delivery (COD) available?
At present, we only accept prepaid orders to ensure quick and secure processing. Payment must be completed during checkout via Razorpay.
Shipping & Delivery
What are Tanushaa’s shipping charges?
We offer free shipping on all prepaid orders within India. For COD or international orders, shipping charges may apply as per location—details will be shown during checkout.
How long will it take to receive my order?
Orders are dispatched within 1–3 business days. Delivery typically takes 3–7 days depending on your location. Made-to-order or exclusive handcrafted items may require additional time; refer to product details for specifics.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. Track real-time delivery status through Shiprocket’s integrated platform.
Returns & Exchanges
What is Tanushaa’s return and exchange policy?
We accept returns and exchanges within 7 days of delivery for unused, unwashed products with original tags. Please initiate your request via our website or customer support; our team will guide you through the easy Shiprocket return process.
How long does it take to process a refund?
Refunds for eligible returns are processed within 3–5 business days after inspection. The amount will be credited to your original payment method via Razorpay.
Product & Sizing
How do I choose the right size or style?
Each product page includes detailed size guides, fabric descriptions, and styling tips. Reach out to our customer service for personalized recommendations if you need help.
Are the sarees handwoven and authentic?
Yes, every Tanushaa saree is handcrafted by skilled artisans using traditional techniques, ensuring authenticity and superior quality.
Additional
Does each saree include a blouse piece?
Most sarees come with an attached, unstitched blouse piece. Product details specify inclusion; check individual descriptions for clarity.
How do I contact Tanushaa for support?
For any queries, reach out via our website contact form, WhatsApp, or email. Our support team is ready to assist you with orders, payments, and product information.
